Terms and Conditions

1. About these terms

These Terms and Conditions (“Terms”) apply to the website hamsasolutions.com and to all services provided by Hamsa Solutions, # 1-1-124/A, Prashanth Nagar, Hanamkonda, Warangal, Telangana 506004, India (GSTIN 36DRJPS6673G1Z4). By using our website or buying our services, you agree to these Terms. Please read them together with our Privacy Policy.

2. Our services

We provide Bulk SMS, WhatsApp Business API, RCS messaging, website design and development, graphic design, digital marketing, Meta Business verification support and School / College ERP software. The exact scope, price and timeline of each service are as given in our quotation, proposal or invoice.

3. Quotes, orders and payment

• Prices are as per our written quotation and are subject to GST as applicable.
• Messaging credits (SMS, WhatsApp, RCS) are prepaid. Credits are activated after payment is received.
• Website, design and ERP projects start after the agreed advance payment. The balance is payable as per the quotation, before the final handover or go-live.
• Payments by NEFT or cheque are payable to “HAMSA SOLUTIONS”. Cash deposit charges and cheque bounce charges, if any, are payable by the customer.
• There are no hidden charges on our services. All invoices are computer-generated and do not need a signature.
• Renewals (domain, hosting, ERP, API plans) must be paid before the due date to avoid interruption of service.

4. Cancellations and refunds

• Used messaging credits are not refundable.
• Unused credits are generally not refundable, but may be adjusted against other services at our discretion.
• Registration and third-party fees already paid on your behalf (for example DLT, domain, Meta or operator fees) are not refundable.
• For projects, work already completed up to the date of cancellation is chargeable.

5. Rules for SMS, WhatsApp and RCS

When you use our messaging services, you agree that:

• You will message only people who have given you consent (opt-in) to receive your messages.
• You will follow all TRAI and DLT regulations, including approved headers, templates and allowed timings for promotional SMS.
• You will follow the WhatsApp Business Policy, WhatsApp Commerce Policy and Meta terms, and the rules of RCS partners.
• You will not send spam, fraud, misleading, illegal, adult, hateful or harmful content.
• You are fully responsible for the content you send and for your contact lists.

We may suspend or stop your service without refund if these rules are broken, or if a telecom operator, Meta or a government authority asks us to.

6. Message delivery

Message delivery depends on telecom operators, Meta, handset status and network conditions, which are outside our control. We target a delivery ratio of around 80% or above for campaigns, subject to network conditions, but we cannot guarantee delivery of every message or delivery within a fixed time. DND rules, blocked numbers and template rejections by operators or Meta are not our responsibility.

7. Website, design and ERP projects

• You will provide the content, images, logos and approvals needed for your project on time. Delays in providing content may delay delivery.
• The number of design revisions is as per the quotation. Extra changes may be charged.
• After full payment, you own the final website design and content made for you. We may show the work in our portfolio unless you ask us not to.
• Domain and hosting are registered for the period paid. You must renew them on time; we are not responsible for loss of domain or data due to non-renewal.
• Third-party tools, plugins and services used in projects follow their own licences and terms.

8. Intellectual property

All content on this website — text, graphics, logos, designs and code — belongs to Hamsa Solutions unless stated otherwise, and may not be copied without our written permission. Client names and logos shown belong to their respective owners.

9. Limitation of liability

We work hard to provide reliable services, but they are provided on an “as available” basis. To the maximum extent allowed by law, Hamsa Solutions will not be liable for any indirect or consequential loss, such as loss of business, profit or data. Our total liability for any claim is limited to the amount you paid us for the specific service in question during the previous three months.

10. Use of this website

You agree not to misuse this website, try to break its security, or use it for any unlawful purpose. Links to other websites are given for convenience only; we are not responsible for their content.

11. Governing law

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Warangal, Telangana.

12. Changes to these terms

We may update these Terms from time to time. The latest version will always be on this page with the “Last updated” date. Continued use of our website or services means you accept the updated Terms.

13. Contact us

For any questions about these Terms, please contact us:

Hamsa Solutions
# 1-1-124/A, Prashanth Nagar, Hanamkonda, Warangal, Telangana 506004
Phone / WhatsApp: +91 90636 09799
Email: suresh@hamsasolutions.com