Privacy Policy

1. Who we are

This website, hamsasolutions.com, is run by Hamsa Solutions, # 1-1-124/A, Prashanth Nagar, Hanamkonda, Warangal, Telangana 506004, India (GSTIN 36DRJPS6673G1Z4). In this policy, “we”, “us” and “our” mean Hamsa Solutions. “You” means anyone who visits our website or uses our services.

This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. It is written in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.

2. Information we collect

Information you give us

• Your name, mobile number, email address and business name when you fill a form, call us, WhatsApp us or email us.
• Business details we need to set up your services, such as GST number, address, DLT registration details, Meta Business details and sender names.
• Billing and payment records for invoices.

Information our clients upload to use our services

When you use our Bulk SMS, WhatsApp Business API or RCS panels, you may upload contact lists and message content. We process this data only on your instructions and only to send your messages. You remain responsible for this data (see section 6).

Information collected automatically

• Basic technical data such as browser type, device, pages visited and approximate location, collected through server logs and cookies.
• Message delivery reports (sent, delivered, read, failed) inside our panels.

3. How we use your information

• To reply to your enquiry, give a demo and send quotes.
• To set up, run and support the services you buy from us.
• To complete registrations with telecom operators (DLT), Meta (WhatsApp) and RCS partners on your behalf.
• To send invoices, payment reminders, renewal alerts and important service updates.
• To improve our website and services, and to keep them safe from misuse and fraud.
• To meet legal, tax and regulatory requirements.

We do not sell your personal information. We send you promotional messages only if you have agreed, and you can stop them at any time.

4. When we share information

We share information only when needed to provide our services or when the law requires it:

• Telecom operators and DLT platforms — to register headers and templates and to deliver SMS, as required by TRAI.
• Meta Platforms (WhatsApp) and our authorised Business Solution Provider — to verify your business and deliver WhatsApp messages.
• RCS partners — to verify your brand and deliver RCS messages.
• Hosting, email and payment service providers that help us run our business.
• Government or law enforcement agencies when we are legally required to do so.

All partners are expected to protect your information and use it only for the purpose it was shared.

5. WhatsApp, SMS and RCS messaging

• We contact you on WhatsApp, SMS or call only after you reach out to us or give your number for that purpose.
• You can stop our messages at any time by replying STOP or telling our team.
• Clients who send messages through our panels must have the consent (opt-in) of every person they message and must follow TRAI rules and the WhatsApp Business and Commerce Policies.

6. Data our clients upload

For contact lists and message content uploaded to our panels, our client is the owner of that data and decides how it is used. We act only as a service provider that processes it on the client’s behalf. We do not use these lists for our own marketing and we do not share them with anyone other than the delivery partners listed above.

7. Cookies

Our website uses a small number of cookies to keep it working well and to understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

8. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected, or as required by law. For example, invoices and tax records are kept for the period required under GST law. Delivery reports in our panels are kept for a limited period and then deleted.

9. How we protect information

We use reasonable security measures such as secure (HTTPS) connections, password-protected panels and limited staff access to protect your information. No system is 100% secure, but we work hard to keep your data safe and we will inform you if a data breach affects you, as required by law.

10. Your rights

You can ask us to:

• See the personal information we hold about you.
• Correct or update wrong information.
• Delete your information, where we are not required by law to keep it.
• Withdraw consent for messages or other processing.

To make a request, contact our Grievance Officer (below). We will reply within a reasonable time.

11. Children

Our services are meant for businesses and institutions. We do not knowingly collect personal information from children under 18 directly through this website. Schools using our ERP are responsible for getting the required consent from parents or guardians.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date.

13. Contact and Grievance Officer

If you have any question or complaint about this policy or your data, please contact:

Suresh, Grievance Officer — Hamsa Solutions
# 1-1-124/A, Prashanth Nagar, Hanamkonda, Warangal, Telangana 506004
Phone / WhatsApp: +91 90636 09799
Email: suresh@hamsasolutions.com